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Wellapy Support

Have questions about the app, the prescription process, or how to get started? We're here to help. Whether you're a patient, healthcare professional, or simply curious about how our DTx works — feel free to reach out. Our support team will get back to you as soon as possible.

Frequently asked questions

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Indication
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Usage of the app
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About the prescription process
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BMI
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Self payment
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You say in general

Indication

Is using AppThera paid?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
How can I track my patients' adherence? 
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
What efficacy evidence can I present?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced

Usage of the app

Is using AppThera paid?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
How can I track my patients' adherence? 
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
What efficacy evidence can I present?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced

About the prescription process

Is using AppThera paid?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
How can I track my patients' adherence? 
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
What efficacy evidence can I present?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced

BMI

Is using AppThera paid?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
How can I track my patients' adherence? 
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
What efficacy evidence can I present?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced

Self payment

Is using AppThera paid?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
How can I track my patients' adherence? 
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
What efficacy evidence can I present?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced

You say in general

Is using AppThera paid?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
How can I track my patients' adherence? 
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced
What efficacy evidence can I present?
 plus minus
Wellapy is suitable for the following patients
  • who have been diagnosed with obesity (ICD-10: E66.00, E66.01)
  • who are 18 years or olderIndicationIndication
  • who have a body mass index bet
  • who do not yet have any advanced concomitant diseases
  • who are accompanied by a doctor or healthcare professional
  • who are physically and mentally capable of carrying out obesity treatment independently
  • who can speak and write German fluently
  • who have a smartphone with iOS version 13 or higher or Android version 5 or higher and are experienced