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Frequently asked questions
About
Eligibility and Indication
Prescription, Access and Reimbursement
Support
Evidence
For Healthcare Professionals
About Wellapy
What is Wellapy?
Wellapy is a CE‑marked digital therapeutic mobile app which effectiveness is demonstrated through robust clinical studies. It supports your health journey with nutrition, movement, and behavior tools in a compassionate, judgment‑free space. Start small, build confidence, and see progress that lasts.
Who is Wellapy for?
Adults living with overweight or obesity who are being cared for by a licensed healthcare professional in France. Eligibility and prescription are determined by the prescriber.
Is Wellapy a medical device?
Yes. Wellapy is a regulated medical device software (DTx) with CE‑marking. Always use under the guidance of a qualified healthcare professional.
Does Wellapy replace my doctor or dietitian?
No. Wellapy complements clinical care. It supports self-management between visits and reinforces your clinician's treatment plan.
Eligibility and Indication
Who can be prescribed Wellapy?
Eligibility is determined by the prescriber based on clinical judgment and reimbursement criteria. Typical candidates are adults with elevated BMI and weight‑related risks who can engage with a structured digital program.
who have been diagnosed with obesity and have a body mass index above 29
who are 18 years or older
who do not yet have any advanced concomitant diseases
who are accompanied by a doctor or healthcare professional
who are physically and mentally capable of carrying out obesity treatment independently
Are there contraindications?
Contraindications and precautions are at the prescriber's discretion. Situations where digital therapy may be unsuitable include pregnancy, type 1 diabetes, hypothyroidism, hypofunction (and other pituitary disorders), and Cushing's syndrome. Clinicians should evaluate each case individually. The therapy is intended for patients who have a smartphone.
Is Wellapy compatible with GLP‑1 or other anti‑obesity medications?
Yes. Wellapy can be used alongside pharmacotherapy. The program adapts goals and education to support comprehensive management.
Minimum patient requirements
Smartphone with internet access
Ability to read app content and log activities
Willingness to engage a few minutes per day
Prescription, access, costs and reimbursement
How do patients get Wellapy?
A licensed healthcare professional prescribes Wellapy and initiates activation via AppThera. The patient receives instructions by SMS (or e-mail) to download the mobile app and create an account.
What is AppThera and why is it used?
AppThera is a French digital prescription and distribution platform that enables secure e‑prescription, onboarding, and integrated reimbursement process (if applicable)
What are the steps for clinicians to prescribe?
Log in to AppThera
Search and select “Wellapy”
Enter patient details and eligibility
Confirm prescription duration
Send activation link to the patient
How long does access last? Can it be renewed?
Initial access is set by the prescriber and typically corresponds to a first period of 3 months. Renewals are at clinician discretion based on patient benefit and adherence.
Is Wellapy reimbursed in France?
Coverage depends on the current status of national (or regional) reimbursement programs and contracts. Your prescriber will inform you whether your course is reimbursed
What are the options if my course isn’t reimbursed?
Self‑payment are not available at the moment.
Usage of the app for user
What does a typical week look like?
Short daily check‑ins for mood, hunger, and habits
Meal and activity logging with tailored tips
Two to three brief lessons on behavior change
Exercise therapy sessions adapted to ability
Weekly review of progress and next goals
How much time does it take per day?
Most people spend 5–10 minutes daily, plus optional exercise sessions.
Which phones and languages are supported?
iOS and Android smartphones
Content and system language is available in French
What if I miss a few days?
The program adapts when you return. Resume check‑ins and follow your next suggested step.
Can family or caregivers see my data?
Only you can access your data due to GDPR regulation
Support and Safety
Who provides patient support?
In‑app help and email support are available. Your clinician remain the primary medical contact.
What if a patient experiences adverse events?
Patients should contact their clinician immediately and report the event in‑app. Clinicians can also report to Lifeness via the safety reporting channel.
Accessibility features
Adjustable text size, low‑vision friendly colors, and simplified workflows are available. Feedback on accessibility is welcome.
For Healthcare Professionals
How do I get onboarded as a prescriber?
Log in to AppThera.fr, complete the identity verification and set up your account. From there, you will be able to find Wellapy among the listed digital therapies and prescribe it to your patients with a single click.
Is patients data visible to me?
Patient data is not currently available for clinicians.
What are good follow-up intervals?
Common patterns include a follow-up 4 weeks after starting, then every 2–3 months depending on patient needs. High-risk or low-adherence patients may benefit from closer follow-up.
How do renewals or discontinuations work?
At the end of the prescription period, assess benefit and adherence. Renew if beneficial, pause for non-adherence, or discontinue if clinically appropriate.
Does Wellapy integrate with EHRs?
Data exports are available but not yet for France
Clinical Evidence and Outcomes
What outcomes does Wellapy target?
Weight reduction, waist-hip ratio improvement, enhanced metabolic markers, increased physical activity, improved dietary patterns, and long-term behavior change.
What is the evidence behind Wellapy?
Wellapy’s design draws on clinical guidelines for obesity management and behavior‑change science. Real‑world effectiveness is monitored through outcomes such as adherence, weight, and activity. Program documentation for clinicians provides summaries of available evidence and ongoing studies.
How quickly will patients see results?
Timelines vary. Many users report early improvements in habits and engagement within 2–4 weeks, with metabolic and weight outcomes assessed over months.
Data Privacy and Security
How is my data protected?
Wellapy follows GDPR principles and industry security practices. Data are encrypted in transit and at rest. Access is role‑based and audited.
Who can access my information?
Access is limited to you and to Lifeness personnel strictly as required for safety, support, and operations.
Where is my data stored?
Data are hosted in the EU. Details are provided in the privacy notice within the app and during onboarding.
Can I delete my data or withdraw consent?
Yes. You can request deletion or withdraw consent according to GDPR. Use the in‑app request or contact support; your care team will be notified.
Troubleshooting
I didn’t receive my activation link
Check spam and confirm your phone or email with your clinician. The link can be re‑sent from AppThera.
The app won’t install or open
Ensure your OS is up to date, storage is available, and you have internet access. If problems persist, contact support.
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